Analysis of Social Assistance During the COVID-19 Pandemic

This research focuses on the Ministry of Social Affairs in distributing social assistance. This study aims to find out how the process of distributing social aid carried out by the Ministry of Social Affairs has been going well following the procedures. And during the distribution, there were any obstacles that hindered the distribution process so that the distribution of social assistance was not right on target. The method used in this research is descriptive qualitative using online news media as data processed through NVivo 12 Plus software. This approach was chosen to see the extent to which the Ministry of Social Affairs was distributing social assistance to people affected by the COVID-19 pandemic with indicators of resources, bureaucratic structure, communication, and commitment as comparison material. Based on the data analysis that has been carried out, the bureaucratic structure is a major problem that causes delays in the distribution of social assistance with a percentage of 81.25%, not without reasons for lack of accountability and the occurrence of abuse of office by bureaucrats who control the distribution of social assistance and use the situation to commit acts of corruption. Furthermore, Resources became the second factor that caused the distribution of social assistance not to go well with a presentation of around 37.50%. Furthermore, the results of data analysis with the commitment indicator, which is not much different from the bureaucratic structure, become the third reason for the problems in the distribution of social assistance due to factors from the stakeholders in the distribution of social service who lack a strong commitment with a value presentation of around 21.25% as the primary basis in implementing responsibility. In contrast to the results of data analysis from the communication indicator, 18.75% is the lowest problem in the distribution of social assistance by the Ministry of Social Affairs to the results of data analysis from the communication indicator of 18.75%. © 2023, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.

Utilization of the JAKI Application in Realizing Smart Living in the COVID-19 Pandemic Era (Case Study of DKI Jakarta Government, Indonesia)

The DKI Jakarta government is one of the cities that respond to the needs of urban communities through the innovation of the JAKI application. The JAKI application is designed to facilitate effective public services in the pandemic era, provide comfort in activities, get accessible health services, and provide full access to learning for the people of DKI Jakarta COVID-19 pandemic. This study uses a qualitative descriptive method, and this method explains or describes the conditions and attitudes of the object under study. The results show that using the JAKI application has benefits in providing services to the community during the COVID-19 pandemic. Based on the data obtained, the JAKI application can facilitate access to public services by displaying features that are easily understood by the public, such as Jakarta Siaga (JAKsiaga), Jakarta School (JAKschool), Jakarta Aman (JAKaman), Jakarta Air Pollution Standard Index (JAKISPU), Jakarta Lapor (JAKlapor), and Jakarta Respon (JAKrespon). In the JAKI application, all data related to the handling of COVID-19 has been described in full and is transparent so that it can be accessed by all levels of society and makes it easier for the public to provide access to services in the form of smart living in the era of the COVID-19 pandemic, to reduce the risk of spreading COVID-19. © 2023, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.

Application of the JKN Mobile Application in Improving the Quality of Health Services During the COVID-19

This study aims to determine the application of the JKN Mobile Application in improving the quality of health services during the COVID-19 period. In this study, researchers used the E-GovQual indicator. Researchers in conducting research using a qualitative descriptive approach. This research data was taken from the JKN Mobile Application, Twitter, Online Media, JKN Website, and Play Store and then presented descriptively. This study indicates that the JKN Mobile Application has improved the quality of public services in the health sector during the COVID-19 period. There are several assessment indicators. First, the Ease of use indicator, namely, the JKN Mobile Application, has made it easier for the public to access the presence of several features, and this application can overcome queue buildup and prevent the spread of COVID-19. Second, the indicator of trust, namely, the JKN Mobile Application, has won the public’s trust. Third, reliability, namely, the JKN Mobile Application, which has provided easy access for the community to obtain health services. The JKN Mobile Application also provides features that support the community’s needs in health services. Fourth, Content and Information Display, the features provided get a positive response from the community because it is easy to understand;people need to choose the health services they need. Finally, the Citizen Support, JKN Mobile Application provides information and complaints features that are useful for serving the problems and difficulties of the community in accessing health services and information needed. © 2023, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.

The Successful Use of the PeduliLindungi Application in Handling COVID-19 (Indonesian Case Study)

This study aims to determine the success of using the PeduliLindungi application in Indonesia. The government created the PeduliLindungi application in dealing with COVID-19 in Indonesia, integrated nationally. The PeduliLindungi application is one of the government’s breakthroughs in handling the COVID-19 pandemic. The PeduliLindungi application has several challenges: how people trust the application, the role of the application in daily life, and how the government can make a strategy so that people are sure of using the PeduliLindungi application. The data used in this study is a qualitative descriptive data and Twitter data related to public responses. This study used a QDAS approach to analyze the NVIVO Plus 12 software. The results showed that the PeduliLindungi application provided convenience to users through the features on the application offered. The PeduliLindungi application components include COVID-19 test results, Ehac, teledokter, COVID-19 statistical information, and vaccination registration. The government also has a good strategy in convincing the public to use the PeduliLindungi application by making rules that explain the obligation to use the PeduliLindungi application in daily life during the COVID-19 pandemic. This rule makes the number of PeduliLindungi application users increase each month. However, the PeduliLindungi application also received criticism from application users regarding complaints in using the PeduliLindungi application, such as application errors, data leaks, and user data errors. This criticism can be used as an evaluation material for the government to improve the quality of the PeduliLindungi application. © 2023, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.

Analysis of Social Assistance During the COVID-19 Pandemic

This research focuses on the Ministry of Social Affairs in distributing social assistance. This study aims to find out how the process of distributing social aid carried out by the Ministry of Social Affairs has been going well following the procedures. And during the distribution, there were any obstacles that hindered the distribution process so that the distribution of social assistance was not right on target. The method used in this research is descriptive qualitative using online news media as data processed through NVivo 12 Plus software. This approach was chosen to see the extent to which the Ministry of Social Affairs was distributing social assistance to people affected by the COVID-19 pandemic with indicators of resources, bureaucratic structure, communication, and commitment as comparison material. Based on the data analysis that has been carried out, the bureaucratic structure is a major problem that causes delays in the distribution of social assistance with a percentage of 81.25%, not without reasons for lack of accountability and the occurrence of abuse of office by bureaucrats who control the distribution of social assistance and use the situation to commit acts of corruption. Furthermore, Resources became the second factor that caused the distribution of social assistance not to go well with a presentation of around 37.50%. Furthermore, the results of data analysis with the commitment indicator, which is not much different from the bureaucratic structure, become the third reason for the problems in the distribution of social assistance due to factors from the stakeholders in the distribution of social service who lack a strong commitment with a value presentation of around 21.25% as the primary basis in implementing responsibility. In contrast to the results of data analysis from the communication indicator, 18.75% is the lowest problem in the distribution of social assistance by the Ministry of Social Affairs to the results of data analysis from the communication indicator of 18.75%. © 2023, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.

Village E-Commerce (Pasardesa ID) for Economic Recovery Due to the COVID-19 Pandemic

This research aims to uncover the village economic recovery strategy or BUMDes in Yogyakarta through digital or eCommerce applications. The digital or eCommerce application used in the village government sector to optimize BUMDes has declined due to the COVID-19 pandemic in Yogyakarta, digital and e-commerce applications in the village economic sector. Pasardesa.id is a digital application used to promote village products to customers through a network of resellers spread throughout Indonesia. This study used a descriptive qualitative approach, data analysis from the Pasardesa.ID website and application. The results indicated that using Pasardesa eCommerce.id as a strategic solution in village economic recovery or BUMDes is the right choice due to the large sales turnover and easy transactions. Therefore, many BUMDes partners join to use Pasardesa.id. Features on Pasardesa.id application or website also support the factor. Pasardesa.id application or website has affected the recovery of BUMDes or the village economy. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.

The Success of Socialization Vaccination Program Policies in DKI Jakarta Through Social Media

This paper aims to see the success of the socialization of the COVID-19 vaccine program policy from the DKI Jakarta Provincial Government. This study analyzed data from #vaksindulu created by the Twitter account of the Jakarta Special Capital Region (DKI) Provincial Government (@PemprovDKIJakarta) which is a form of socialization of the COVID-19 vaccine through social media. This research used descriptive qualitative research. Data analysis was implemented using NVivo 12 Plus software, data retrieval from #Vaksindulu created by the DKI Jakarta Provincial Government Twitter account via NCapture from NVivo 12 Plus with Web Chrome. The data was the content of vaccine socialization taken from the Twitter account @PemprovDKIJakarta with the hashtag #vaksindulu. The results found that the highest use of #vaksindulu was from June to August. The DKI Jakarta Provincial Government’s strategy most often used socialization mechanisms, socialization materials, collaboration socialization, and participation. The DKI Jakarta Provincial Government, in its socialization orientation, communicates more often with government sectors than the private sector and NGOs. This research will be a benchmark for the success of the DKI Jakarta Provincial Government’s socialization through social media and can be a reference for further research. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.

Socialization Strategy in the Disability Vaccination Program Through Social Media in Indonesian

This study aims to determine the role of the Indonesian government in disseminating the disability vaccination program through social media, especially on Twitter. This research data is seen and analyzed in the social media accounts of @KemenkesRI, @KemensosRI, and @Kemkominfo. The method in this study uses Q-DAS (Qualitative Data Analysis Software) Nvivo 12 plus. The data obtained are tweets from the Twitter accounts of the Ministry of Social Affairs, Ministry of Health, and Ministry of Information Technology. This study found that the Ministry of Health was very intensive in disseminating information and distributing vaccination programs compared to the social media accounts of the Ministry of Social Affairs and the Ministry of Communication and Information. Dissemination of vaccination information for persons with disabilities on social media Twitter @ Ministry of Social Affairs in Vaccination Distribution information. Meanwhile, in conveying information, the Twitter social media account @Kemkominfo is more dominant in using symbols or hashtags. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.

Web Analytics: How VisitingJogja.com Used in Tourism Recovery Due to the COVID-19 Pandemic

Visitingjogja.com, a website dedicated to restoring tourism in the Yogyakarta Special Region after the COVID-19 pandemic, is examined in this article. The presence of the COVID-19 pandemic has had a significant impact on the tourism sector. Digital tourism, which incorporates ICT, the internet of things (IoT), and artificial intelligence (AI), as well as other emerging technologies, is one way to revitalize the tourism industry (AI). This study employs a qualitative method and an exploratory research methodology to investigate the use of the website to create a digital tourism system. Web analysis using the rank watch software tool to collect data aid in the investigation. Web Analytics is a methodological study or technique used to collect, measure, report, and analyze illustrated websites based on sentiment analysis, grouping, and topic modeling. Use of Web Analytics to analyze website performance and optimize website usage. We use the Web Analytics analysis method to track organic keywords and analyze performance, activity, and traffic flow on the VisitingJogja.com website. The results of the analysis of the data findings show;1) Website VisitingJogja.com performance is excellent to use;2) The promotion strategy carried out by the Yogyakarta Special Region Tourism Office through the VisitingJogja.com website has become an effective information medium. 3) The activity of using the VisitingJogja.com website has not been maximally used as a tourism recovery strategy in the Special Region of Yogyakarta. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.

Analysis the Success of Government Twitter Use in Increasing Vaccine Participation (Case Study of Surabaya City Government, Indonesia)

This study aims to find out how social media provides information related to COVID-19 Vaccination, especially the dissemination of Vaccination information in the City of Surabaya through the Twitter account @CommandSurabaya;this account is a social media that is quite active in providing vaccination information. In today's digital era, governments, like individuals, use social media to interact with the public virtually to increase participation and accountability. Social media users have changed their behavior in the context of personal and group communication, as well as government and political communication. The government requires In the Covid-19 situation, social media is very important for communication between the government and the general public in Indonesia. Social media has the following characteristics: intense, massive, interactive, and fast. The research method combines qualitative analysis with secondary data collected from the Twitter social site @CommandSurabaya as well as official government news. To visualize the data analysis, Nvivo12 plus software was used, specifically the Twitter Sociogram data collection tool. Based on these findings, the Twitter account @Commandsurabaya is more active in providing information about vaccinations in the city of Surabaya. Cities use Twitter to communicate with the public. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.

Analysis on Open Government in Southeast Asia During Pandemic

This study aims to analyze how to provide information on countries with a high distribution level in Southeast Asia, namely Indonesia, Malaysia, and Singapore, to implement open government during the COVID-19 pandemic. This paper used qualitative research methods to describe and further analyze the government’s website for political, critical and descriptive problems explanations and descriptions of information and data. Data retrieval was through observations and analyzed official government websites from 3 countries, Indonesia, Malaysia, and Singapore, with a questionnaire. The assessment tests used the framework E-Government Assessment work on the website. This assessment test used the Benchmark Model for Evaluating Data Openness and E-Government Assessment on the government’s official website regarding COVID-19. This study found that of the five variables used in the assessment of the official website, Singapore excelled in three variables, transparency with an index of 1.06, openness with an index of 0.93, and basic data set with an index of 0.67. In addition, Malaysia had the highest participation rate of these three countries, with an index of 0.95. These three countries had the same index in the collaboration variable, which was 0.75. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.

Indonesia Railway Public Transport Information Services Through Social Media in the Covid-19 Pandemic Era

The purpose of this paper is to examine the transformation of Indonesian Railways Public Transport Information Services Through Social Media in the Covid-19 Pandemic Era. The existence of social media makes it easier for people to know the rules that need to be met when traveling. The social media platform used in writing is an twitter account. The analysis of this research uses 4 Twitter social media accounts from KAI Airport, KAI Commuter, Kereta Api Kita, and Kereta Api Indonesia. The method used his Qualitative Data Analysis Software and analysis through Nvivo. From the results of the research of the four accounts, KAI Airport's monthly tweets are accounts that are often used by users in finding information in the era of globalization of Covid-19, while KAI Commuters is a search for information through the hashtag #rekancommuters, and the word that often appears in the four accounts is #rekancommuters. via word cloud. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.

The Use of Social Media in Controlling of Corruption During the Covid-19 Pandemic in Indonesia

Social media is now close access for communication and dialectics. This study aims to examine the role of social media in eradicating corruption that occurred during the COVID-19 pandemic in Indonesia because during the pandemic there was an increase in corruption carried out by state officials. This study uses descriptive qualitative research methods, data processing using Nvivo 12 plus software, with the stages of data collection, data import, data coding, data classification, and data display the data is taken through Twitter social media by looking at the public discussion of corruption in Indonesia, to enrich the data, researchers target news in the media and see what news appears related to corruption in Indonesia. pandemic period. So that the results of the study will show how and what models of corruption eradication emerged during the pandemic. At the end of the research, the researcher will present knowledge of corruption crimes committed by state officials so that the public can anticipate the occurrence of corruptionKeyword: Corruption, Social Media, Covid-19. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.

Social Network Analysis: How Twitter Social Media Used in Raising Tax Awareness During the COVID-19 Pandemic

This study analyzes how Twitter social media affects the invitation to pay taxpayers through Social Network Analysis. Taxes have an essential role in the country’s development so that the income from the tax sector can help increase state revenues. This research method uses qualitative analysis with the type of data obtained by this study using secondary data sourced from Twitter social media with the hashtag #PajakKitaUntukKita and official government documents related to the results of the APBN and Taxpayer reports in the 2020–2021 period. Data analysis visualization was carried out with the help of Nvivo 12 Plus software, especially the Twitter Sociogram dataset tool and Netlytics, to identify research variables. The results of the analysis show that;1) Dissemination of information carried out by the Directorate General of Taxes is very intensive, dominantly carried out by the Twitter social media account @DitjenPajakRI;2) The results of the information response to #PajakKitaUntukKita which is shown by the dominant users’ responses to government agencies, while the private sector and the community have a low response rate 3) The hashtag #PajakKitaUntukkita as a Campaign in increasing taxpayer awareness carried out by the Directorate General of Taxes has not run optimally in providing a significant influence on taxpayer awareness but is quite good at providing information and education related to taxes. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.

The Role of the Financial Services Authority (OJK) in Preventing Illegal Fintech Landing in the COVID-19 Pandemic in Indonesia

This study seeks to examine the role of the Financial Services Authority and its efforts in overcoming public problems in the form of fintech lending or online loans in the era of the COVID-19 pandemic through the application of the e-commerce concept. The increase in the use of e-commerce makes online loans also increase during the covid-19 pandemic. Based on the Financial Services Authority Regulation Number 77/POJK.01/2016 and the Financial Services Authority Regulation Number 13/POJK.02/2018 it becomes a legal reference in the implementation of financial service activities carried out by providers fintech lending. The state institution authorized to overcome the above problems is a state institution in the form of the Financial Services Authority together with the Ministry that is authorized and involved in its implementation. This study uses a descriptive qualitative approach by analyzing reports based on reports from financial service authority institutions related to online loans, both legal and non-legal. This approach is used to see the government's efforts in dealing with problems related to legal and illegal online-based money loans in Indonesia. The research data that will be used are secondary data obtained through books, scientific journals, social media, official government websites, and news portals. The results of the study show that currently illegal online loans have a higher graph than legal online loans, the government's efforts to reduce illegal online loans are by blocking the sites used. However, technology is so sophisticated that it is difficult for the government to eradicate these crimes. Another effort made by the government is asking the public to be more vigilant and careful before making transactions using online loan services by finding out in advance whether the site already has a permit in managing the online loan site. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.

Influence Vaccination Policy, Through Social Media Promotion (Study: West Java, East Java, and Central Java)

The number of Covid-19 cases in Indonesia is still high. One of the efforts made by the government is vaccination. West Java, East Java, and Central Java have also implemented vaccination policies. The priority targets for vaccination in these three provinces are the general public. This study looks at the effect of vaccination policies in West Java, East Java, and Central Java through promotions on social media. The rapid growth of cases globally has caused panic, fear, and anxiety during this time. This study uses a qualitative descriptive approach and Qualitative Data Analysis Software (QDAS) data taken through Twitter accounts (@dinkesJabar, @DinkesJatim, and @DinkesJateng). Furthermore, the data is encoded using NVivo 12 plus. Researchers will describe the results of the NVivo process to find out promotions related to vaccination in the three accounts. And the concepts used are Policy Influence Vaccination and Social Media. The results show that data is one of the critical factors in the current digitalization era, which can be an essential source of information. The government also uses big data to create work efficiency and effectiveness in policymaking as a form of effort. The effect of vaccination policy through social media promotion is not very effective because it can be seen from the rise of the @Dinkesjabar @Dinkesjatim and @Dinkesjateng Twitter accounts that the hashtag related to vaccination is still very minimal. Then the data obtained shows the success of immunization in West Java, East Java. Central Java is the vaccination policy through the door-to-door, mobile vaccination mobilization, mobile vaccine bus, and cooperation with the TNI-Polri, academics, and the community in general. This success fulfills what is targeted by the provincial government. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.

Quality Analysis of Local Government Websites (Study Case DKI Jakarta, Bali, Banten Provinces)

This study aims to determine the quality of local government websites in applying the principles of good governance and to analyze the official social media Twitter accounts of the Regional Government in conveying information to the public. Website quality assessment is measured through four aspects: website features divided into several completeness of general information on local government, geography, maps of areas and resources, regional regulations or policies, and guest books and news. The research object is the official website and Twitter account of the Provincial Governments of DKI Jakarta, Bali, and Banten. Sources of research data through surveys and observations. Website quality assessment is done by giving a score on indicators of features, transparency, accountability, effectiveness, and website efficiency with 40 units of analysis. Meanwhile, Twitter content is analyzed using the Nvivo 12 Plus with the NCapture feature to document and analyze data systematically. The results showed that the overall website of the Provincial Government of DKI Jakarta and Banten has (High Quality) with a score above (70%). The Bali Provincial Government website has the lowest score, with 65% (Low Quality). Meanwhile, Twitter social media for the Provincial Governments of DKI Jakarta and Banten has a high level of information delivery activity. In addition, social media information content as a whole has similarities in public matters. The issues surrounding COVID-19 were discussed on two local government Twitter accounts. The issues discussed by the Bali provincial government tended to be the local government’s program for the community. Problems that often develop in these three regional governments have also resulted in increased Twitter account activity. © 2021, Springer Nature Switzerland AG.

Analysis of Secondary Education Services During the COVID-19 Pandemic

The research objective is to look at secondary education services during the COVID-19 pandemic to determine education services’ effectiveness. The method in this research is Q-DAS (Qualitative Data Analysis Software) NVivo 12 plus. The research data use the Twitter social media activity of the Ministry of Education and Culture of Indonesia. Stages of data analysis with NVivo 12 plus data were taken, data import, data coding, data classification, and data display. The research results show that educational services during the COVID-19 pandemic in Indonesia are ineffective compared to conventional (face-to-face) learning. Online knowledge is only practical for giving assignments. The success of online learning during COVID-19 depends on all school parties’ discipline by making schemes to compile good management in regulating the online learning system. Creating a systematic and straightforward schedule facilitates parent and school communication to monitor students effectively. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.

Economic Recovery for Tourism Sector Based on Social Media Data Mining

The purpose of this research is to look at the Indonesian government’s strategy for economic recovery in the tourism sector due to the severe impact of COVID-19. This study analyzes the Ministry of Tourism’s Twitter account in promoting tourism after the COVID-19 pandemic. The method used in this study was Q-DAS (Qualitative Data Analysis). The software was Nvivo 12 plus. Stages of data analysis with Nvivo 12 plus captured data, data import, data coding, data classification, and data display. The results indicated the role of the Ministry of Tourism’s Twitter account in promoting massive promotion. The Ministry of Tourism has actively promoted tourism in 2021 with various hashtags and community sentiments that are pretty positive in responding to tourism recovery due to the decline in tourism. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.

The Effectiveness of Social Resilience in Indonesia

This study aims to determine the effect of social media, in this case, Twitter, on social resilience effectiveness during a pandemic and explore the distribution of COVID-19 assistance funds and analyze the effectiveness of implementing government assistance to the community. A qualitative descriptive research method was used with NVivo 12 Plus software. The results showed that Twitter was a transparent medium for organizing social assistance from the Ministry of Social Affairs. From the four indicators, the indicators for the monitoring program were still lacking. There is still a need for improvement in program monitoring while the other indicators are excellent. The effectiveness of social assistance during the pandemic through Twitter is adequate. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.